Shipping Information

Orders are processed Monday to Saturday, excluding public holidays.

We aim to dispatch all orders within X business days from the date of purchase.

Delivery times vary depending on destination. Estimated delivery: X–X days for UAE / X–X days for international.

Customers are responsible for providing accurate delivery details. SARAYA is not liable for delays or additional costs caused by incorrect or incomplete addresses.

Shipping Costs

Shipping within [insert regions/countries] is charged at X AED / GBP / EUR.

International shipping rates are calculated at checkout.

Free shipping is available on orders over X AED / GBP / EUR (if applicable).

Customs & Duties

International customers are responsible for any customs fees, duties, or taxes applied in their country. SARAYA is not liable for these charges.

Returns Policy

We accept returns within 14 days of delivery.

Items must be unworn, unwashed, and in original condition with all tags attached.

Some items (including accessories, final-sale items, or special collaborations) may not be eligible for return.

Returns must be sent back at the customer’s expense unless the item is faulty or incorrect.

Exchanges

We do not currently offer direct exchanges. Customers can return the item for a refund and place a new order for the correct size or style.

Refunds

Refunds are processed to the original payment method once the returned item has been inspected and approved.

Please allow X business days for the refund to appear, depending on your bank or payment provider.

Damaged or Incorrect Items

If you receive a faulty or incorrect item, please contact us at [insert email address] within X days of delivery. We will arrange a replacement or full refund.