1. General Use

By using this website, you agree to these Terms & Conditions. We may update them from time to time without notice, so please check this page regularly. If you do not agree, you should not use this site.

2. Product Information

We make every effort to ensure that all details, descriptions, images, and prices are accurate. However, slight variations may occur (for example, colour differences due to screen display).

3. Orders & Payment

Orders must be placed with accurate details including name, address, and payment information.

Prices are shown in AED / GBP / EUR and may include applicable taxes.

We accept secure payments via Visa, Mastercard, PayPal, Klarna, etc.

Once an order is placed, it cannot be modified or cancelled.

4. Shipping & Delivery

Orders are processed Monday to Saturday, excluding public holidays.

Shipping times are estimates only. We are not responsible for delays caused by couriers, customs, or external factors.

Customers are responsible for providing the correct delivery address. Any extra costs due to wrong details are the customer’s responsibility.

5. Returns & Exchanges

We accept returns within 14 days of delivery if the item is unworn, unwashed, and in original condition with tags.

Certain items such as accessories or final-sale items may be non-returnable.

Refunds are processed to the original payment method once the return is approved.

See our Returns Policy for full details.

6. Intellectual Property

All content on this website—including images, text, logos, and designs—belongs to SARAYA. You may not copy, reproduce, or use any material without written permission.

7. Liability

We are not responsible for indirect or incidental damages arising from use of our site or products. Our maximum liability is limited to the value of your purchase.

8. Fraud & Cancellation

SARAYA reserves the right to cancel any order suspected of fraud or misuse. Customers may be asked to provide proof of identity or payment verification.

9. Third-Party Links

Our site may include links to other websites. We are not responsible for the content, services, or privacy practices of those sites.

10. Governing Law

These Terms & Conditions are governed by the laws of United Arab Emirates / United Kingdom / [insert correct country of registration]. Any disputes will be handled in the courts of that jurisdiction.